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Articles on this Page
- 12/17/14--11:01: _7.1 sp2 to 7.5 sp1...
- 12/17/14--13:12: _New CMDBs or just n...
- 12/17/14--23:40: _Altiris CMS 7.5 - N...
- 12/17/14--09:38: _Migration of Ticket...
- 12/18/14--07:12: _unable to get data ...
- 12/18/14--08:18: _Workflow - Decision...
- 12/18/14--13:50: _Altiris Agent upgrade
- 12/18/14--14:11: _servicedesk email m...
- 12/18/14--22:06: _[Asset] Cannot asso...
- 12/19/14--08:19: _Clean out all patch...
- 12/19/14--10:00: _No bootable device ...
- 12/19/14--13:12: _ALTIRIS_BOOTDISK po...
- 12/19/14--14:12: _Altiris Agent Curre...
- 12/17/14--11:01: 7.1 sp2 to 7.5 sp1 upgrade Question
- 12/17/14--13:12: New CMDBs or just new Servers?
- Network Book Services cannot display in Altiris Consle, but other related services (PXE, TFTP) started normally.
- 12/17/14--09:38: Migration of Tickets from servicedesk 7.1.X to 7.5.X
- 12/18/14--07:12: unable to get data with LDAP generator
- 12/18/14--08:18: Workflow - Decision Table
- 12/18/14--13:50: Altiris Agent upgrade
- 12/18/14--14:11: servicedesk email monitoring and creating tickets from messages
- 12/18/14--22:06: [Asset] Cannot associate software resource with software product
- 12/19/14--08:19: Clean out all patches and start again
- 12/19/14--10:00: No bootable device found
- 12/19/14--13:12: ALTIRIS_BOOTDISK points to wrong drive letter
- 12/19/14--14:12: Altiris Agent Current Site Server
- I am guessing there is a registry key but I am unable to find it in HKLM\Software\Altiris
- My best guess is in HKLM\Software\Altiris\Communications\Servers but there are multiple serers there.. I am not sure how to programatically get it from there.
Hi all, just wondering if anyone have a test plan , check list , watch out list, what to verify after upgrade etc that can be used a starting point? I did see few hints here and there but did not come across a something that can get me going.
As part of an organizational move to a new, consolidated Active Directory domain, we're taking the opportunity to replace our aging Notification Servers with new, properly spec'ed out systems. Currently a 1 by 2 hierarchy in one of the old domains. All systems are Client Management Suite 7.5 SP1 HF4. Original servers are Windows 2008 R2, new servers are Server 2012 R2 Standard. At the moment, the new servers are set up with brand new CMDBs in a clean, fresh 1x3 hierarchy (we're adding another region) in the target domain. One bonus: SQL servers hosting the CMDBs, both old and new, are already in the new domain.
Ideally, we'd love to carefully, selectively migrate things over to the new system, leaving behind a few accumulated years of "cruft". However, I've spent the last week or so experimenting with the various import\export tools Symantec provides (Connector, the Migration Wizard, the importexport command line utility, Chevron, etc) and I'm finding we almost have too many different options for going about this, with potentially the simplest being just moving to the new servers and retaining the existing databases.
I realize starting clean probably entails a lot more work, but our system has been updated clear through the "7's" (7.1 vanilla through every hotfix up to current) so I could certainly see the advantage of new DBs. Just not sure if that's biting off more than we can chew.
So because I sometimes just can't make a recommendation without knowing every option, I figured I'd poll the Connect community. What would you do and why would you go that route?
Possible factors: domain trust in place between the domains, about two dozen custom inventory data classes and a half dozen custom asset classes. Anything else you'd need to know to throw in your two cents, feel free to ask.
The OS is Windows Server 2012 and the Altiris CMS and Deployment solution is v7.5 with SP1
There is an issue with the Preboot Configuration status interface.
The following action has been proceed
1. Re-install Deployment Solution 3 times.
2. Follow support’s recommendation, re-built NBS manually,
repair the Altiris Deployment Task Server Handler & Deployment Solution NBS Service using following MSI files. Then Recreate Preboot Configuration
Open Command prompt with Admin rights> Go to
C:\Program Files\Altiris\Notification Server\NSCap\bin\Win64\x64\Deployment\Task Server Handler
Type following commands
msiexec.exe -i Symantec_DeploymentSolutionTaskServerHandler_7_5_x64.msi skipaim=1
msiexec.exe -i Symantec_DeploymentSolutionSBS_7_5_x64.msi
The Symantec Support only advise reinstall as a the solution. Please advise.
Symantec have provided a SQL script to allow the migration of Closed tickets between 7.1.X and 7.5.x servicedesks. This is in the following Symwise article:
We have recently carried out a migration of closed tickets and came across a couple of issues that I would like to highlight for your consideration when carrying out migrations.
Migration of Open tickets as Closed.
We had an issue where open tickets were being migrated as closed. The following SQL within the script selects the incidents to be migrated based on the process ended date:
insert into @Sessions (SessionID, ReportProcessID) select rp.SessionID, rp.ReportProcessID from [71_Mig].dbo.ReportProcess rp left join dbo._Migrated migrated on migrated.SessionID COLLATE DATABASE_DEFAULT = rp.SessionID COLLATE DATABASE_DEFAULT where rp.ProcessEnded is not null and ((migrated.SessionID is null) or (migrated.SessionID is not null and migrated.Success = 0)) and rp.ServiceID in ('INCIDENT', 'CHANGE-MGMT', 'PROBLEM-MANAGEMENT', 'SERVICEDESK-CSSURVEY','KB-SUBMISSION') order by migrated.Success desc, rp.ReportProcessID -- force failed to process 1st
On investigation we found that some open tickets had a ProcessEnded date. When exceptions occurred in the old incident management process the date of the exception was entered into the ReportProcess.ProcessEnded. This caused these open tickets to be migrated across as closed. As exceptions where thrown quite regularly in the old process we had several hundred tickets migrated like this. This part of the script may need altering to a more suitable filter i.e. rp.result variable
Unable to View the Migrated Ticket Data
When the client tried to view the migrated incidents they complained that some of the data was not visible.
On investigation we discovered that this was down to the page being used to view the ticket. In servicedesk 7.5 sp1 the service id of the process is used to determine which page is used to view the data. Tickets from servicedesk 7.1.x are migrated with the old service id's i.e incidents have INCIDENT instead of INCIDENT-MGMT. This causes the ticket to be opened in the default workflow process view page and not the specific process page view, resulting in some of the ticket information not being visible.
To correct this we ran a SQL script to alter the service id of migrated incidents and the incident was viewed in the correct page.
I am attempting to get users from edir using the ldap connector in workflow.
The ID I am using does have read access and when using ldap tools to view the tree I can see the users but when I try and create a workflow using the ldap generator using a filter of
I only get 1 user returned and that is the user I am using to login to ldap with. Not super familiar with ldap querry so don't know if I'm using the incorrect filter, or if the generator is not working? Any help would be appreciated.
I am having an issue with my decision table that I can't seem to get past.
I have verified the matchesrule's a few times now, and created a breakpoint to make sure the variables I am matching against are getting data. It just doesn't want to match.
Hi have a situation that I am seeing in 2 separate environments, each on different versions but both experiencing the same problem in regards to the agent upgrade.
Orignally on NS6, performed an upgrade migration to 7.5 SP1 HF3 using the migration script provided in another post and tested with a pilot group. Prior to moving the 7.5 environment to production I upgraded to HF4. I find that some machines have the agent version from HF3 and are receiving the upgrade policy but not the SWD package.
In the RAAD tool, only the Altiris agent is installed, the Inventory agent, PC Anywhere, Software Management, and SMA Upgrade policies are applied but there are no SWD packages and no errors in the log.
I have tried re-registering the agent from RAAD, and modifying the agent schedules. I have done an uninstall/reinstall to get the correct agent version installed but the additional SWD packages are still not being installed.
I have a case open with support and have not had any luck in resolving this issue. Anyone have any ideas?
We have email monitoring setup and it automatically creates tickets from a traditional email with a subject and body. We have a phone system that when the support team does not answer the phone it creates a message and attaches a .wav file of the voicemail and sends it to the support mailbox. We would like for ServiceDesk to grab these messages and attach the .wav file and create a ticket from it. Is this possible? Keep in mind that these are messages with no subject line or body. Any help will be greatly appreciated.
I'm have SMP running Asset Management Solution and Inventory Solution only.
I'm working with Software Licenses. One of the steps require me to associate a software detected (associate) with a software product.
However, I'm not able to do that.
And this is the view of a software resource on a AMS only system:
I'm not seeing the option for software product in any detected product!
Admin guide says I should use the Software View, but there's no software view in this scenario/installation.
Or should I configure it somewhere else?
Thanks in advance
Is it possible to purge all patches and start again from scratch! I have got way too many going back over 2 years. I have got lots of policies and to disable every one of them will take forever. Looking for a quick effctive way to purge!
I took an audit image from an Acer Travelmate b133 to deploy, and for some reason, when I deploy the image using a local connection, it shows "no bootable device found". I'm using Ghost 11.5, Windows 7. This has not happened with any other image that I've taken or deployed, even on other Acers. I checked the integrity of the image, and it was good. The image completed without any issues. The BIOS settings are the same on both computers. I checked the hard drive with Hiren's, and windirstat shows that the files ARE on the C:\ drive of the imaged computer. I checked to see if there was an MBR, and it was there (using MBRwiz).
I've been banging my head against the wall for a couple of days now. Any help? I've also tried deploying image with FOG, but it did the same thing: "no bootable device found".
I don't know what to check anymore. It's a brand-new acer (both of them are). It's an audit image, so it doesn't run into the issue of deploying a live image.
Thanks for any and all help!
I'm troubleshooting an inherited WinPE 4 boot disk configuration created with DS 6.9 SP6 (6.9.9469.462) that has a custom batch file used to image machines either from our DS server or by loading images on the USB drive and using them offline. One of the first things the script does is use diskpart to change the drive letter of the USB boot disk to U: using the ALTIRIS_BOOTDISK environment variable. Here's the diskpart script:
SELECT VOL=%ALTIRIS_BOOTDISK% ASSIGN LETTER=U
The first line of this script fails with "The system cannot find the drive specified". I added some output to the script and on my test client the bootdisk value is A: which is incorrect, it's actually D: though this is obviously variable. If I open the registry the HKLM\SYSTEM\CurrentControlSet\Control\PEBootRamdiskSourceDrive value doesn't exist.
I've tried the solution offerred in TS 213143, this post, and tried hardcoding the opt variable used in the startutl.bat template to run the getpxe commands using winpe2. Nothing seems to result in ALTIRIS_BOOTDISK being assigned the correct drive letter of the USB bood drive. Anyone have any ideas?
I am looking for a way to programatically find out the following:
1. An easy way to programatically get the closest Site Server ..
2. Programatically Scan for the closest site server
Since the above method may be stale, I am looking for an easy way to find the closest Site Server. There use to be an ASP page we could hit off the NS to get this info in 6.9 days, but I am using 7.5 so that is out as far as I know. I tried digging and the best I found is GetPackageInfo.aspx, but that doesn't seem to do the trick.Is there some C# or VB api I can call or a webservice I can hit to find this out?