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  • 11/03/14--14:31: How to make a Loading
  • Oui, j'ai besoin d'une solution

    I want to put something like that



    when loading my form, someone has done something similar or have an idea on how you could do

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    Non, je n'ai pas besoin d'une solution (je partage des informations seulement)

    WE had a series of issues with our package server creating blank records and then not deleteing those records or even records we delete out of the console.  The file bloat took some doing to get cleared.  Parts of this are based ont he post: with much thanks to Symantec support and the article's editors.  I found for us it didn't complete the information eeded to actually clear all the file bloat and the database bloat. 

    As a quick overview, what I have going on now is every night I run the SQL query modified from above, change permissions on any new packages on all the site servers, then delete empty folders, then delete specific known "bad" or uneeded packages.  In my case these are tasks that are dumped into a job which runs at an interval.  That way the whole thing can be turned off or on without forgetting a piece and each section can be viewed for status.  The exception being the SQL query but I still run that from within the console so it can br grouped with the job.  

    So first create a the following SQL query task:

    INSERT INTO ItemToDelete
    SELECT p.Guid, GETDATE()
    FROM RM_ResourceSoftware_Package p
    LEFT JOIN ItemToDelete d ON d.Guid = p.Guid
    WHERE like ''
    AND d.Guid is null

    Second run a quick command to change the permission so that adminstrators can delete folders in the package directories again.

    REM  @echo off

    REM  Give Administrators full permissions on all the package folders on the server
    cd "C:\Program Files\Altiris\Altiris Agent\Package Delivery"
    takeown /a /r /f "C:\Program Files\Altiris\Altiris Agent\Package Delivery\*"
    icacls "C:\Program Files\Altiris\Altiris Agent\Package Delivery\*" /grant Administrators:(F)  /inheritance:e

    Third step is modified from some script online, source is quoted.  This simply finds only the package server folders with nothing in the cache folder. Also note the loggin directory, customize to your site.

    @echo off
    REM  Delete Empty Directories
    REM  Modified from:

    cd "C:\Program Files\Altiris\Altiris Agent\Package Delivery\"

    setlocal DisableDelayedExpansion
    FOR /D /r %%G in ("*") DO (
    set "folder=%%G"
    call :testFILE
    goto end

    rem {
    for /F %%i in ('dir /b /A-D "%folder%\*"') do exit /b
    REM if you’re here, directory has no files
    call :testDIR
    exit /b
    rem }

    for /F %%i in ('dir /b /A:D "%folder%\*"') do exit /b
    REM if you’re here, directory has no directories
    if not  %folder:~-6%==\cache exit /b
    echo "%folder%" is totally empty on %computername% at %TIME% on %DATE%. >> \\ns-server\NSCap\logs\list_of_empty_directories.txt
    echo the command will be: rd /s/q "%folder:~0,-6%"
    rd /s/q "%folder:~0,-6%"
    exit /b
    echo ####checking for empty folders complete for %computername% at %TIME% on %DATE%. ##### >> \\ns-server\NSCap\logs\list_of_empty_directories.txt

    Finally a pretty basic script to delete known bad GUID's of packages etc.   But the part that's nice it is easy to add and delete from.  I found it nice for netboot folder structures that would not delete:

    @echo off
    REM  Delete unused netboot Directories

    cd "C:\Program Files\Altiris\Altiris Agent\Agents\Deployment\SBS\Images\"

    REM  Delete list of known "bad/old" directories

    rmdir /s /q "10-9-3_WillTest"
    rmdir /s /q "WinPE 4x Scripting+"
    rmdir /s /q "WinPE PXE"
    rmdir /s /q "WinPE4"

    REM  Check files:
    REM  Other unneeded packages known to be out of date
    rmdir /s /q "C:\Program Files\Altiris\Altiris Agent\Package Delivery\{246D94B4-AA6A-4D6F-8B58-2AC86CE2F3E6}"
    rmdir /s /q "C:\Program Files\Altiris\Altiris Agent\Package Delivery\{7ffbb57a-5dbb-4c9d-9a38-6aba03a66002}"
    rmdir /s /q "C:\Program Files\Altiris\Altiris Agent\Package Delivery\{C14F9972-AF9E-4E33-A0E4-5D84161BCB9D}"
    rmdir /s /q "C:\Program Files\Altiris\Altiris Agent\Package Delivery\{7BFD80A8-0A46-4D87-B108-DBA1F09F8D69}"
    rmdir /s /q "C:\Program Files\Altiris\Altiris Agent\Package Delivery\{02C0E30F-57C7-4896-9644-E1D1512A880B}"
    rmdir /s /q "C:\Program Files\Altiris\Altiris Agent\Package Delivery\{9BA7970C-8C9C-4D34-8537-F57DB769D050}"

    exit 0


    If time ever allows I would like to create a token for install directory on the individual site servers as this is not very portable at this point, but for our site it works pretty well.  Hope this helps a bit.  Let me know any thoughts or questions!




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  • 11/04/14--02:52: Knowledge Base Page View
  • Oui, j'ai besoin d'une solution

    I have delete the Article List Display web part from our knowledge base page, but was meaning to delete a diffrent web part.  I have tryed having a look under web parts to add this back in but unable to see it any where.  I have also went onto our test server think i could just export the page and then import into the live page but it seems the knowledge base is the only page you can't export.  Does anyone have any ideas on how i could add this back in?

    We are running SD 7.1


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    Oui, j'ai besoin d'une solution

    another day another error.!

    Anyone know what this means. Trying to deploy to a new batch of Lenovo's! I would raise a ticket but the support site is coming up with an error... 


    Lenovo model.





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  • 11/04/14--05:06: Google Chrome update version
  • Oui, j'ai besoin d'une solution

    Needing a specific version of Chrome to put in a patch policy. When I download an older version # of Chrome. I get the latest version of chrome. Is this by design? How do I get the older Chrome update I need?

    Auto updating for chrome is turned off in group policy. And the NOGOOGLEUPDATEING switch is added to the install command line.

    I downloaded a version of Chrome 36

     Bulletin Severity Custom Severity Downloaded Policies Updates Available Packages Applies To Released Revised Description
     CHROME-107 Critical Not Set Yes 1 1 1 10963 8/11/2014 8/11/2014 Chrome 36.0.1985.143

     It shows up in the patch install log as the version I downloaded and put into a policy.

    11/1/2014 4:55 GoogleChromeStandaloneEnterprise3601985143.msi {84C5E13A-DC6A-4356-AD91-2D9A6C271E3B} CHROME-107 Succeeded

    But the actual Chrome msi downloaded to the NS and installed on target machine is version 38.0.2125.111. Not version 36.0.1985.143.

    180px_Chrome-should be 36.jpg

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    Oui, j'ai besoin d'une solution

    We are trying to deploy software, but need to know if a version check can be done in the managed delivery.  Here is the scenario.

    We have an older version of the software installed and pointed to a soon to be defunct server.  We need the managed delivery to remove this software completely and install the new version pointing to the new server.  We will have to leave the task on for computers that are off the network, so we don't need it to continually run and computers that already have the new software.  Maybe an MD5 check where if it's this version don't run the task or something?  Any help would be greatly appreciated.

    Oui, j'ai besoin d'une solution

    So, as the title says, I made a little bit of a mistake...the automated report I set up is now sending me 13k emails...Any ideas on how to stop this?


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  • 11/04/14--09:25: Historic Subtask Report
  • Oui, j'ai besoin d'une solution

    Hi everybody

    I have a question.

    I have this query

    SELECT [TaskHistoryID]






    ,[Notes] FROM [ProcessManager].[dbo].[TaskHistory]

    where Name like '%subtask%'

    This return all historic subtask created, but I can't see the  ProcessID to which it belong

    I tried to do a relationship between TaskHistory and Task but the query doesn't returned data and really I don't know what tables can I use


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    Oui, j'ai besoin d'une solution

    On the SMP 7.5 console, there are 3 Windows Application Management policies that are disabled by default


    What is the best practice on using these? Is it advised to use them daily? Weekly? Monthly? As needed? What is the recommended target? From my understanding, running these can proactively decrease Windows Installer issues. Problem is I can find very little information on how to use them. I have found articles only on what they are used for. 

    Any and all information is greatly appreciated as I think these are overlooked more than they are used.

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    Oui, j'ai besoin d'une solution

    I am not sure about this can some please explain what this error message is.


    An unknown exception was thrown.
    System.Exception: Unable to get a .NET type named [Altiris.TaskManagement.Common.Tokens.TokenDefinitionCollection, Altiris.TaskManagement.Common, Version=7.5.3193.0, Culture=neutral, PublicKeyToken=99b1e4cc0d03f223] at Altiris.DotNetLib.Collections.ParamInfo.ToValue() at Altiris.DotNetLib.Collections.SerializedParameterCollection.ToParameterValueCollection() at Altiris.ClientTask.Server.Data.ClientTaskServerExecutionInstance.get_InputParameterValues() at Altiris.ClientTask.Server.Execution.ClientTaskEngineExecutionThread.LoadInputParametersFromTaskInstanceParent() at Altiris.ClientTask.Server.Execution.ClientTaskEngineExecutionThread.Execute() at Altiris.TaskManagement.Common.Execution.Engine.TaskExecutionEngine.ProcessTaskExecuteOperation(TaskInstanceRequest request, TaskEngineExecutionThread thread)

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    Oui, j'ai besoin d'une solution

    Soooo looooong story short there are some tweaks that can be made to the rc.netboot file in the /etc folder of the netboot.dmg file in the netboot folder on the deployment server.    THrough a lot of testing I've modified the do_init() function with the following tasks to prove where the naming of the netboot image comes from. 

        # set the ComputerName based on what the NetBoot server told us it was
        machine_name=$(ipconfig netbootoption machine_name 2>&1)
        if [ $? -ne 0 ]; then
            echo "no machine name option available"> /opt/err.txt
            echo "Setting ComputerName to ${machine_name}"> /opt/err.txt
            scutil --set ComputerName "${machine_name}"
        cd /opt

    When I do that I always get the line Setting ComputerName to netboot001 (Now OSX will change this to "netboot001 (2)", "netboot001 (3)"... later in the process, but at this point in the boot process it's proof of the name I believe.)   Now having this improper name during boot can be problematic.  I am in the process of changing the name post boot, but ideally I would like the netboot server to hand out the correct name to begin with.   Since the communication is already there all I have to do is catch whatever it is on the deployment server that generates that name and throw a query before it pushes it down the pipe.   If anyone has any information on what pushes that down I'd love to know and will share the resulting modifications if it helps ayone.  

    Thanks!  I tihnk having this will make imaging and many other tasks much more functional (Won't change the name of the computer in the manager etc...)

    0 0

    Oui, j'ai besoin d'une solution

    Hi All,


    I am planing to allow only specific pendrives in Application and device control policy I have creatyed policy also but I just want to know how many device id I can add to allow access


    For ex I have 500 pen drives is it possible to add 500 device-ids to Exception devices



    Thanks in Advance




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  • 11/04/14--21:55: method of installation
  • Oui, j'ai besoin d'une solution

    method and process of installation of altiris agent on linux and mac client?

    Is it done from server or manually?

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  • 11/04/14--22:47: connection problem
  • Oui, j'ai besoin d'une solution

    I am handling corporate user which is on travel or on call and not be able to come in office for any troubleshoot process.

    They all are sharing the remote on vpn connection.

    From today i have the problem with user connection that it can connect and disconnect in a minute. No network problem and internet problem.

    Please help to fix it.

    0 0

    Oui, j'ai besoin d'une solution

    The title says it all. If I want to reorder the jobs in intiail deployment menu I have to remove them all and add them all again. Can you not have arrows next to them that enables moving up or down ?


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  • 11/05/14--07:49: Complex Data Type Select
  • Oui, j'ai besoin d'une solution



    This question was probably asked before but I was unsure of what term to search.  But I am trying to use a custom data type that I built with 2+ values defined.  This will be a drop down list where users will choose the friendly name of the variable.

    Attached to this name is a guid and an xml string,  using workflow components, how would i pull the guid and xml based on what value the user selects?

    something like a,  Select GUID where name = 'Application A'


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  • 11/05/14--10:21: CMS Site services Assistance
  • Oui, j'ai besoin d'une solution

    Ok, so I am trying to install site services on a new site server. I have set up a site server before but I have not set one up since upgrading to 7.5 sp1 and I was just wondering if there were any changes to the order I should install the services? I want to install task, NBS, and package services on the new site server and I cant seem to find a straight forward guide on how to do it.

    Could someone please point me to a good guide/walkthrough on what to do so I can make sure that I am doing this correctly and dont have to repeat a lot of work.

    Thanks for the help.

    I am using Win2008 R2 SP1 in a domain environment using VMware.

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  • 11/05/14--13:13: Newbie Trying to Find Info
  • Oui, j'ai besoin d'une solution



    I am new to Symantec Workflow and I am trying to find out where I can get the Administrator Guides? And any other documentation that will be helpful in my  understanding Altiris Workflow Designer, Workflow Server, and Worfklow Solution.




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  • 11/05/14--14:59: Task to copy files fails
  • Oui, j'ai besoin d'une solution

    I am running 7.5 HF6 and have a copy file task that fails on random PCs.  I haven't been able to find exactly what it is that is causing the issue.  I have tried uninstalling and reinstalling the SMA and the plug-ins but still have the issue.  Here is what I am seeing in the logs when the copy file fails:


    <event date='11/05/2014 16:54:56.5320000 -06:00' severity='1' hostName='XXXXXXXXXX' source='CAtrsException' module='client task agent.dll' process='AeXNSAgent.exe' pid='3132' thread='5360' tickCount='479469'>
      <![CDATA[CClientTaskInstance::Execute(): CAtrsException exception, error = "Unable to find class ID", OS error = 2147746291, at line 69
     re-throw at CAtrsComPtr::CoCreateInstance
     re-throw at CAtrsComPtr::CoCreateInstance(BSTR)
     re-throw at CClientTaskInstanceWin32::_CreateTaskHandler
     re-throw at CClientTaskInstanceBase::_CreateTaskHandler
     re-throw at CClientTaskInstanceBase::_Execute]]>
    <event date='11/05/2014 16:54:56.5330000 -06:00' severity='4' hostName='XXXXXXXXXX' source='CDeliveryPolicy::OnTaskFinished' module='smfagent.dll' process='AeXNSAgent.exe' pid='3132' thread='5360' tickCount='479469'>
      <![CDATA[Task completed. Success:false. InProgress:false, Name:Verint - Copy PROD shortcut to desktop, instance:a7104a26-eb5a-49dd-91fa-9747dadb6e72]]>

    <event date='11/05/2014 16:54:56.7550000 -06:00' severity='1' hostName='XXXXXXXXX' source='CAtrsException' module='client task agent.dll' process='AeXNSAgent.exe' pid='3132' thread='5360' tickCount='479703'>
      <![CDATA[CTaskExecutionEngineBase::_onExecuteTask(): CAtrsException exception, error = "Failed to execute task", OS error = 2147746291, at line 387
     re-throw at CTaskExecutionEngineBase::_onExecuteTask
     re-throw at CTaskExecutionEngineBase::_onExecuteTask
     re-throw at CTaskExecutionEngineBase::_onExecuteTask]]>

    Any ideas?  It only seems to happen on random machines at this point.

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    Oui, j'ai besoin d'une solution



    If we see in Notification server under Manage -- Software Left side under software installed we will see by default Microsoft and Adobe vendor list is there

    If we want to add any other vendor product list like Google, SAP, Citrix etc then can we add into that?????

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