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  • 10/16/14--22:45: pcanywhere client for mac os
  • Oui, j'ai besoin d'une solution

    Can i able to install pcanywhere 12.5 client on mac system? If yes then what is the step?

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  • 10/16/14--23:13: connectivity issue
  • Oui, j'ai besoin d'une solution

    Pcanywhere connectivity issue.

    Error - Unable to attach the specific device.

    I have restarted the system 2-3 time but it not work. Please help.

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  • 10/17/14--02:06: PXE-e07 error
  • Oui, j'ai besoin d'une solution

    Hello all,


    I'm trying to pxe boot a tablet connected to a docking and get the following error pxe-e07 network device error. Although before receiving this error the device gets an ip and can find our pxe server, it just crashes on the above error and reboots. We're using 6.9 sp 6.

    Anyone encountered this issue and foud a solution for it?


    Kind regards,



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    Oui, j'ai besoin d'une solution

    Hello all

    My table shows all clients as IsActive=1. Still the same after HF2 and HF3 (on SP1). Originally fresh install 7.5 without SP1.

    Franks solution is not mine (updating to HF2):

    SELECT     dbo.Inv_AeX_AC_Identification.Name, dbo.Inv_AeX_AC_Identification.[OS Name], dbo.Inv_Client_Task_Resources.IsActive, 
    FROM         dbo.Inv_Client_Task_Resources INNER JOIN
                          dbo.Inv_AeX_AC_Identification ON dbo.Inv_Client_Task_Resources._ResourceGuid = dbo.Inv_AeX_AC_Identification._ResourceGuid

    2 clients LastRegistered date is yesterday, clients are off but Task Portal and SQL query show all clients as active.

    Anyone else?

    Is there any documentation how this table "Inv_Client_Task_Resources" is populated? E.g. Intervals etc.?

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  • 10/17/14--06:05: Symantec New Strategy
  • Non, je n'ai pas besoin d'une solution (je partage des informations seulement)

    With Symantec separating security from information management where does the Client Management suite go?  I would assume it would fall into the Information Management side.

    The press release mentions backup, but ommits Client Management suite and related products.

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    Oui, j'ai besoin d'une solution

    Dear All,

    I have a hierarchy with three servers and when I execute reports from the parent to either of the children (or back), I get 404 errors.

    I think that I know the reason for this, as the URL for the remote server is and I am accessing the originating server using http://servername/. If it restructure the report on the originating server to use the http://servername/ structure in IE, then the report works. the sorts of reports are hierarchy ones and global reports that then go to the Child Servers or vice versa.

    This was happening on the system when it was SMP 7.1 SP2 MP1 and it is now happening in SMP 7.5.

    How can I fix this? What configuration do I need to do to make it work, please?

    Kindest regards,



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    Oui, j'ai besoin d'une solution

    Any suggestions on Discovering Apple MacBooks?  They are unmanaged devices in our network and we'd like to get a count of them.  With these devices we have no control (no SNMP or else available).  I'd settle for a count of any Apple device.

    If not available throught the Inventory for Network Devices, does anyone have alternate suggestions?

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    Oui, j'ai besoin d'une solution

    Good afternoon,

    I am wondering if anyone has run into this behavior before. For a certain part of our environment we are using Maintenence Windows to trigger executions of Managed Software Delivery. Today we discovered that an MSD got out with a flawed Compliance Rule. We saw that it was trying to run every night for the past few days on the targeted machines. However we also noticed a few other MSD's that were staged/downloaded on the machine were not firing their policies as one would expect.

    One specific thing about these machines is that they are all machines that were just imaged so they are getting a number of policies at once. Most are running well however a few of our recent file copy MSD's are not running.

    We have fixed the one MSD with the bad rule and will review that in a couple of days to ensure it cleans up as expected. I am wondering if there are any known issues when using Maintenence Windows to execute MSDs? Wondering if having this broken rule might have triggered a scenerio where anything ready to execute behind just never gets the chance.

    Any ideas would be appreciated. We'll know more at the beginning of the week.



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  • 10/17/14--13:58: Garbage Collector
  • Oui, j'ai besoin d'une solution

    I am troubleshooting an issue with one of our servers (running in-house software) having high CPU usage.  During the time we incur this high CPU usage, I am seeing several event in the Altiris Client logs.  I am wondering if someone can point me in the right direction as to what these events mean, and what switches need to be flipped to manage the occurance of the following events:

    [10/17/2014 09:27:5.453 7992 1] InputThread.cpp:78 Waiting on Input from IPC
    [10/17/2014 09:27:5.453 10972 2] DispatchThread.cpp:125 Dispatch::Run() Args set, starting thread
    [10/17/2014 09:27:5.453 10972 2] DispatchThread.cpp:128 Dispatch::Run() Handing object to Garbage Collector
    [10/17/2014 09:27:5.453 8524 2] DispatchThread.cpp:68 MsgThread::Run - New thread created to handle Internal=Ping
    [10/17/2014 09:27:5.453 10972 2] GCThread.cpp:74 - Adding object to the garbage heap
    [10/17/2014 09:27:5.453 8524 2] DsAgent.cpp:658 InvokeHandler called - Internal=Ping
    [10/17/2014 09:27:5.453 10972 2] GCThread.cpp:81 - Testing of GC Thread is already running
    [10/17/2014 09:27:5.454 8524 2] TbxDispatch.cpp:40  - Attempting to load default.dll
    [10/17/2014 09:27:5.455 10972 2] GCThread.cpp:92 - Not Running, starting GC Thread
    [10/17/2014 09:27:5.455 10972 2] GCThread.cpp:97 - Waiting for GC to signal we are running
    [10/17/2014 09:27:5.455 8552 1] GCThread.cpp:113 - Begin Garbage Collector Thread
    [10/17/2014 09:27:5.455 8524 1] TbxDispatch.cpp:72 HandleMessage() - calling default.dll Version(6.9.430)
    [10/17/2014 09:27:5.455 10972 2] GCThread.cpp:99 - GC Is now running on thread ID 8552
    [10/17/2014 09:27:5.455 8524 1] Toolbox-Main.cpp:80 Toolbox::DoMagic - Finding handler for Internal=Ping
    [10/17/2014 09:27:5.455 8552 2] GCThread.cpp:135 - Garbage Heap is not empty, Removing dead objects
    [10/17/2014 09:27:5.455 8524 2] DsAgent.cpp:753 CDSAgent::NewMessage()
    [10/17/2014 09:27:5.455 8552 2] GCThread.cpp:22 - Garbage Collector checking status of Thread 8524
    [10/17/2014 09:27:5.456 8524 1] DsAgent.cpp:768 CDSAgent::Send() - Called by Toolbox
    [10/17/2014 09:27:5.456 8524 1] TbxDispatch.cpp:107 HandleMessage() - default.dll returned TBX_SUCCESS
    [10/17/2014 09:27:5.456 7436 1] OutputThread.cpp:65 Sending outbound message on IPC
    [10/17/2014 09:27:5.456 7436 2] OutputThread.cpp:66 Network Data OUT:

    [10/17/2014 09:27:5.456 8524 2] DispatchThread.cpp:73 MsgThread::Run - Signaling Garbage Collecter, we are done
    [10/17/2014 09:27:5.456 7436 1] OutputThread.cpp:42 Waiting on data in output queue
    [10/17/2014 09:27:5.456 8552 2] GCThread.cpp:29 - Garbage Collector - Thread 8524 has completed
    [10/17/2014 09:27:5.456 8552 1] GCThread.cpp:180 - End Garbage Collector Thread

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  • 10/20/14--02:02: Install / Configure RTSM 7.5
  • Oui, j'ai besoin d'une solution


    We have been asked to start with the implementation of RTSM 7.5. To start this, we have started research on the user / admin guides, how to videos, etc. However, all of the information that we have got is more and more confusing us and is becoming a mixture of everything. So far, we have found below information:

    1. We have to enable AMT in Connection profiles which is available under Monitoring and Alerting folder in All Settings. However, to enable this we need to have Management Presence Server credentials and certificate information. What are these and why do we need these is not found in any of the document we have come across so far.

    2. Starting 7.5 OOB is clubbed in SMP. However, customers can get Intel Remote Configuration Server (RCS) component directly from Intel. We found this from below Symantec Article. However, it does not have any information of what exactly are we looking for here and why?

    3. Upon investigating further we found that RCS is a complete Intel thing and requires Management Presence Server (MPS) to be installed and configured. 

    4. Our further research failed to find any information on
    How would we install configure MPS and / or RCS?
    How to configure these?
    Are both of them needed?
    How to we integrate this to Altiris?
    Is RTSM all about only those 8-10 tasks listed in Real Time System Manager Console and Real Time System Management Infrastructure folders in Tasks tab?

    With this, we are unable to understand where to start from? What should be our process of installation and configuration?

    Any guidance, leads, references would be great.


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  • 10/20/14--02:47: Loop in Workflow
  • Oui, j'ai besoin d'une solution


    We have created a workflow which will check for installed software in the system. We want to create a loop which will run from top to bottom for all records meeting the condition, but it should run only once. At the end of record it should exit the loop whether conditions are met or not, it should not again go into the loop.

    Need component or query which i can use to exit the loop after last record. 

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    Oui, j'ai besoin d'une solution

    See image. all the rest seem to have come down OK!




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  • 10/20/14--07:48: Service Desk SLA Report
  • Oui, j'ai besoin d'une solution

    Hi Everyone,

    I wonder if someone could help me try to get a report that will give the me the following:

    How many tickets have passed/failed SLA targets within a time scale (quarter)


    On my old system i was able to retrieve thsi information quite easily but am having trouble creating a report to produce this type of information in ServiceDesk.

    Any help would be appreciated.


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  • 10/20/14--09:34: Altiris 7.5 and POODLE
  • Oui, j'ai besoin d'une solution

    Hello all,


    I'm a little surprised that I haven't seen anything on the wire about this yet....



    Altiris 7.5 with SSL enabled and CEM....


    What are the recommended courses of action by Symantec for Altiris in regards to the severe vulnerability which effects their product?


    Cheers :)



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    Oui, j'ai besoin d'une solution

    HI ..... 

    Using WISE 6.2, I have created a property "CHECKEXE" in system search to look for "ABC.exe" file, if it finds ABC.exe does not install the feature2. I added condition for the feature2 by going to the Feature> Add Contidion entered: NOT CHECKEXE.
    To make sure my system search works alright, I added property [checkexe] on welcome dialog. I get the right path if ABC.exe exists but still the feature get installed. I think the condition: NOT checkexe is not set alright. could someone help to set the condition.

    I also need to make sure the feature is not uninstalled if is not installed by this MSI.


    0 0

    Oui, j'ai besoin d'une solution

    Here is some set up info:

    I am attempting to create an image of a laptop running Windows 8.1

    I am using the updated Ghost64.exe file version

    I have Secure Boot turned off in the BIOS

    I have the 'Turn on the Fast Startup' option in Windows turned off

    I have run a check disk and it indicates that there are no issues with the drive


    I keep getting the, "Encountered an NTFS volume with a logfile that has not been flushed (536)" when taking a Ghost image. I am doing a proper shut down but I continue to get the error.


    This is basically the problem I am seeing:

    They acknowledge that it is a known issue in version I think it has been resolved in version I know this because I do not encouter this issue on most of the other machines I have used to test Windows 8, 8.1, and 10. Anyone have any thoughts on what I can try?

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    Oui, j'ai besoin d'une solution

    With ServiceDesk 7.5 SP1, is it possible to remove the "Filter" option located in the top right corner of the Comments and Process History web parts?






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  • 10/20/14--15:36: pcA Safe on Image?
  • Oui, j'ai besoin d'une solution

    Some program installs create a GUID that's unique on each machine to centrally manage the app.  Is PC Anywhere such an app to avoid including in a hard drive image?

    0 0

    Oui, j'ai besoin d'une solution

    Hi every body. I have a problem. It is "Symantec endpoint protection scheduled scan does not save logs". I spent SEPM and SEP and it's 12.1.4013.4013, it does not save logs. last week, i upgrade to 12.1.5337.5000 but it still not save logs.

    Help me pls !



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    Oui, j'ai besoin d'une solution

    I have a workflow with an integration towards vmware sdk when I select data types ( for Input data, Output data, For each loops, return type for script component and all other locations where a Type selection is needed) it takes from 50 sec to 2 minutes before the "Select Data Type" dialog is displayed.
    I have a huge list of types and without counting I would guess that there is about 3000 types in Win25Service2010 alone. 
    It takes this long each time I open the dialog and no difference if I open it before so my conclusion is that there is no caching on the types.
    I would like to know if there is a workaround to speed this up.


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