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  • 08/04/14--23:06: license count exceed (chan 3968102)
  • Oui, j'ai besoin d'une solution

    What happen if license count exceed?


  • 08/04/14--23:23: remote of user (chan 3968102)
  • Oui, j'ai besoin d'une solution

    User is in abroad and connect the laptop with vpn connection?

    Can i take it in remote with pcanywhere otherwise i can be use teamviewer?

  • 08/04/14--23:28: unmanage or manage (chan 3968102)
  • Oui, j'ai besoin d'une solution

    how can i be confirm agent is manage or unmanage?

  • 08/05/14--01:48: uninstall altiris client (chan 3968102)
  • Oui, j'ai besoin d'une solution

    i am new and i have a query

    altiris client not be shown in add or remove program, how can i remove it?

    Oui, j'ai besoin d'une solution

    Hi all, I have tested deploying images with the new deployment solution 7.5.

    After each client image deployment, I have noticed that the windows license in each client machine will need to be activated again.

    I test with both OEM and volume license but both requires me to manually activate after image deployment.


    Is it possible to deploy an image and have the license pre-activated?





    Oui, j'ai besoin d'une solution

    I dont want to install MSWU-953 because we will not be upgrading  Windows 7 - This is obviosuly stopping my machines from being 100% compliant. Is there anyway I can stop this from being part of the compliance check ?



  • 08/05/14--08:30: Creating Physical boot partition (chan 3968102)
  • Oui, j'ai besoin d'une solution

    I have Ghost solution suite 2.5.1 trial installed on a server 2012 pc, im looking to install a physical boot partition on to a win xp laptop.


    I have created the Consile Boot Partition .gho using the ghost boot wizard, how do i get this installed on the laptop?


    I cant burn it to a disk to boot from as its a .gho and when i try and restore it using the ghost cast server i get the error "Ghost Trialware is only able to be used via the ghost console or to deploy ghost boot partitions."


    Thats exactly what im trying to do, please help im going mad!

    Oui, j'ai besoin d'une solution

    I want to rename an Incident Type in ServiceDesk, but since you cannot rename it, I would have to add a new one and delete the old one.  Can I directly update the IncidentType field to the new value in the SQL table for all the existing incidents?  Would this result in data corruption?

    Oui, j'ai besoin d'une solution

    I'm trying to create an automated task that emails a report every month that includes all assets (resource types: Computer) that are In Stock (AssetStatus: In Stock). I would like the email to show the computer name, location, and serial number.

    The closest pre-made report I found is under: Service and Asset Management > Assets > Assets by Type, Status, Department, Cost Center, and Location. I see that you can select the values for all of these parameters, but I would like the report to only have Asset Type and Asset Status already set to Computer and In Stock (respectively).

    I've looked at how that report is layed out, but any changes I make tend to make the query unstable. Anyone have a report like this already? I already have the automated email policy figured out and I understand that portion, but I can't get the report I want to run.

    Altiris version is 7.1.

    Oui, j'ai besoin d'une solution

    Hello I'm trying to setup a laptop runnig Windows 8 that has the abiltiy to ghost machines using the cast server program and I would like that laptop to also be able to boot the computers to PXE. I found the instructions on how to set up a ghost PXE server using 3COM on another thread, but for some reason the 3COM TFTP Control Panel Applet won't open. It's giving me an error message saying that it failed to establish a connection with the service manager and the next line says that the 3COM TFTP service might not be installed. I installed the 3COM software on a random Window 7 machine at my job and it worked fine.

    Please Help

    Oui, j'ai besoin d'une solution

    Connecting Systems, Services and Users.


    Requesting suggestions for connecting users to Systems and Services automatically:


    The Problem:  Users are placed in Ad Groups.  These groups are automatically imported into an organizational view based on the service catalog. 


    Current Situation;  I have services such as “clients processing” or “Project Office”  These Services are entries in in the Symantec Management Platform in “services”  Each “service” has several systems associated to them, such as “project office/Dev”, “project office/Production”  and “project office/testing”  Each of these systems  has several servers associated to them

    Hierarchy example:

    • Service
      • System1
        • Server A
        • Server B
        • Server C
      • System2
        • Server A
        • Sever F
        • Server G
      • System3



                    Now I need to associate Users from the Organizational View(ad import) to these Systems and have it reportable in a very non complicated way. 

    I’ve been searching thought connect and not found a built in solution, which is surprising.  Symantec is trying to sell themselves as a fairly complete CMDB but even if you have Service Desk connecting an incident/problem or change control with the CMDB is not very good at all. 


    Any suggestions are appreciated. 

    Oui, j'ai besoin d'une solution

    Hi All


    Please forgive this if it doesn't have all the info, first post.  We are runing CMS 7.1 sp2.  The guy who used to manage it left the company at the beginning of the year and it has been left to stagnate.  Long story short we are starting to see problems with different part of the system and we have traced them back to inventory not being updated correctly.  We initially found @ 50k NSE files in the event queue, when asked to look into this.  tried pushing some back through but were getting more erors than success so took the hit and decided to leave them unprocessed so we had a clean slate.

    We are now seeing loads of Warning\errors same as in the link below.  but the suggested settings have already been implemented and our DBA assures me the DB tables are clear.  I am seeing no files in the EvtQueue folder to process but streams of the warnings going through log viewer.


    Any ideas where these failed entries could be stored? and how to clear them.  Half of the IP addresses in the warnings cannot be pinged and the names resolved by them are not in the CMS


    I have set up folders to catch failed bad NSE files but only seeing couple of entries that are not related.


    Any help would be appreciated

  • 08/06/14--12:08: DS 6.9 SP6 Sysprep on Windows 7 (chan 3968102)
  • Oui, j'ai besoin d'une solution



    I am trying to troubleshoot a problem here.  Let me provide some background.  I have a lab of 30 HP Prodesk 600's all with the exact same specs.  It has MS Windows 7 SP1 on it that was purchased as being preloaded on the PC from HP.  So its HP branded Windows 7.  HP branded activation key for the OS as well.  When i configured the computer, i never had to enter an activation key as it was already factory activated.  So i want all 30 computers to be exactly the same with the exception of the name of course.  The naming will go:  Lab-01, Lab-02, Lab-03 ect....  The computer i am pulling the master image from is Lab-01.  Its got all the software i want loaded and activated.  It has been joined to the domain.  Everything is good with it.  It uploads the image fine.

    When i send the image to the other 29 computers, some of them complete as expected with the appropriate names.  Others complete, but when you go to log into them it says the primary trust between the workstation and domain is broken.  The name of the computers that exhibit that error are all Lab-01.  I was under the impression that i did not have to sysprep manufacturer activated Windows 7.

    Do i need to use sysprep?  If i do, do i do it when uploading the disk or downloading the disk or both?  I assume i choose the option to use existing key?  And finally, do i need to play around with any of the answer xml files or will the default one installed with Altiris work?

    Thanks in advance.

  • 08/06/14--12:21: Multicast Windows 7 (chan 3968102)
  • Oui, j'ai besoin d'une solution

    I am using DS 6.9 sp6 to run imagex and deploy my Windows 7 images from a wim file.  We start by running diskpart to create the typical 100MB partition and use the remaning disk space for the OS, which is eventually the C: drive.  This process work wonderfully for deploying the image straight from the DS server.  However, what I need to be able to do is follow that process and multicast to machines in a given room/lab.  The first few attempts, which were abandoned long ago did not work.  Does anyone have a multicast Win 7 process that works?  What is it?


    Thanks in advance!



    Oui, j'ai besoin d'une solution

    Hello everyone,

    I'm managing a SMP these days, and deploying altiris agents as well. 

    However, when deploying altiris agent to certain computer, some of these end up installing altiris agent only and not all the plug-ins enabled

    See image, as example:


    When deploying again to these computers, some of them are able to get all the plug-ins and some don't. What's the cause of this?

    Thanks in advance

  • 08/06/14--16:17: Altiris Software Report (chan 3968102)
  • Oui, j'ai besoin d'une solution


    I need some assistance in putting together SQL query report in Altiris 7.1 that will have the following fields but better if I can enter Software Name is = "Xyz"

    • Software Name
    • Software Version
    • Install Date
    • Comuter Name
    • OS Name
    • OS Type
    • Software Status

    Oui, j'ai besoin d'une solution

    Hello, community,

    I have just got an interesting question from a large customer.

    Ever time they create an item in CMS7.5 (like a software policy) they want to export this into a standalone xml-file for backup purposes and to be able to import this item also in their test- end QA-environments.

    The challenge here is to make sure that the folder-hierarchy to the exported item should also be exported to make sure that the folders have the same structure and same GUIDs on all environments.

    Unluckily the APIs to export a folder will also export the full conent of the folder which is absolutely not what they want.

    And if they want to create their own folder-item XMLs based on the folder-attributes there is no "productGuid" attribute for the folder-items but this is needed to import a folder-XML.

    Does someone have a clever idea how to get this problem solved???

    I made a couple of tests and it turns out that you can import a self-created folder-XML that just includes the name, guid, class and the 000-GUID as a fake-productGuid, but I am not sure if this will be supported? AFAIK if an item-import works fine without errors it will have support.




    Oui, j'ai besoin d'une solution

    Hello, community,

    I have a customer who has created lots of software releases and software products.

    Every time if they create a new software product in CMS 7.5 they open the console and based on the entered filter-criteria for the product different software releases will be associted with this product IF(!) they manually save this new filter-definition.

    But it turns out that if there is already a software product but some new software releases were created and/or detected these releases will NOT automatically associated with the existing product even if the filter is already correct.

    Only manual solution till now is to re-open the software product and to type a letter anywhere in the filter and to delete this letter immediately. This will force a refresh of the list of shown software releases for the product and only if you manually save this new result then the associations between the product and the new releases will be updated/created in the database.

    Is there any way to automate this process?

    We tried the OS-schedule "NS.Nightly schedule to associate Software component to software product.{a48d3b11-5169-464b-9773-6c0f476e7748}" but this is not doing the trick. Even exporting the software product in to a file, deleting it and re-importing it will not force a refresh associations.

    Any solutions and even ideas are more than welcome!




  • 08/07/14--00:31: Inactive computers (chan 3968102)
  • Oui, j'ai besoin d'une solution

    For the client cost and active directory maintainance activtiy i just want to know that which computer is not in use from last 15 days. So i can be remove the entry of that computer from  active directory?

  • 08/07/14--01:45: communication of client server (chan 3968102)
  • Oui, j'ai besoin d'une solution

    In symantec endpoint protection it shown as green dot a sign of online client, what is the way we can check for altiris client?

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