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  • 06/24/14--08:39: PCanywhere Prompt (chan 3968102)
  • Oui, j'ai besoin d'une solution

    I always thought that if a workstation was on the login screen then PCA would not prompt to accept the connection but would go stright through. Did it used to be like that ?



  • 06/24/14--09:18: bootwiz drive mapping in DS 7.X (chan 3968102)
  • Oui, j'ai besoin d'une solution

    the bootwiz drive mapping option in DS 7.X is missing when creating WinPE image, unlike the Bootwiz in DS 6.X .

    I'm trying to test and back that feature and was wondering if anybody had a copy of the bootwiz.ini file from an DS 6.X installation I think the bootwiz.ini determines whether that feature is added or not.



    Oui, j'ai besoin d'une solution

    So we have computers reporting inactive in deployment but dagent is active on the computer. tried uninstall and reinstall to no avail. even deleted it from console and booted to pxe server made it show up rebooted and still wont show up. any ideas?

    Oui, j'ai besoin d'une solution

    Anyone know anything about an issue with Mac PC's with SP1?

    I am seeing this

    The target item for the client message has been deleted in NS: from: fe4f6617-b4b4-464f-9595-403425c9e12f, to: 5909175d-f088-48e6-b135-745b5e807d84

    throughout the logs as a warning, then an error about the machine trying to download a package right after.

    The machines all appear to be Mac OSX machines and do have the altiris agent on them.

                                                    Altiris Agent  (Version=7.5.3153)
                                                    Altiris Client Task Agent  (Version=7.5.3153)
                                                    Altiris Client Task Scheduling Agent  (Version=7.5.3153)
                                                    Altiris Base Task Handlers  (Version=7.5.3153)
                                                    Altiris Inventory Rule Agent  (Version=7.5.3153)
                                                    Altiris Software Management Framework Agent  (Version=7.5.3153)
                                                    Altiris Inventory Agent  (Version=7.5.3219)
                                                    Software Management Solution Agent  (Version=7.5.3219)

  • 06/24/14--12:20: List of all offline resources (chan 3968102)
  • Oui, j'ai besoin d'une solution

    Hello All.

    I had a query and if you can please help me with the solution. I want a list of all offline machines which are there in our network but are not reporting in HW asset report (in Reports >> Discovery and inventory >> Inventory >> Hardware  >> Hardware inventory search report). Is there a way to get this information?

    Reason being, this report only reports those machines which are live and running at that point of time. If I shutdown the machine, it doesn't appears in this report. I will like a mechanism to either retain all the machines from disappearing or if I can get list of all resources which are offline or didn't report when a HW report is fetched.

    Thanks again.


    Oui, j'ai besoin d'une solution

    When I run a powershell script from the DS 6.9 SP6, either inline using the #powershell designation or from an external ps1 script, it complains that "powershell execution policy is restricted".  

    So using group policy I set computer->Administrative templates->Windows Components->Windows PowerShell->Turn on Script Execution-> Allow all scripts.  If I use get-executionpolicy -list on the client computers, it shows the following.

    • MachinePolicy Unrestricted
    • User Policy     Undefined
    • Process           Undefined
    • CurrentUser      Undefined
    • LocalMachine   Undefined

    If I manually set the LocalMachine policy to Unrestricted, the DS can run the powershell script. However, there doesn't seem to be a GP method of changing the LocalMachine policy. The Microsoft documentation says the exact opposite in that the MachinePolicy from GP should take precidence over all ther others.  Do they have a coding bug? 

    Anyone know how to set this globally or allow DS to run powershell scripts without using a cmd script to call a powershell script?

  • 06/25/14--00:22: IT Analytics 7.5 Configuration (chan 3968102)
  • Oui, j'ai besoin d'une solution


    We are in phase of implementing / configuring IT Analytics in our environment. I was going through the ITA CSM user guide  and in there at Page 22 in System Requirements sections, it mentioned about installing MS Report Viewer and MS Office Web Components 11 (2003) on all computers that Symantec Management Console. 

    In that case, does that mean that we may have to install the mentioned applications on all the client and Altiris server machines in our environment, considering the fact that whoever is building the report could access the console from any client machine connected to the environment. If yes, then further to this for MS Report Viewer it is mentioned that Support Versions are 2008 SP1, 2008 R2 and 2012 and these are Windows Server versions. So which are the client OS versions supported, are Win 7 and Win 8 there in the support list?

    Kindly advise.


  • 06/25/14--01:37: Connecting on slower links (chan 3968102)
  • Oui, j'ai besoin d'une solution

    Does pcA determine the speedlink and adjust accordingly when connecting to clients. I notice some windows 8

    7 clients goto a black background when connecting. Also, whne connecting to remote users where the conenction isn't as great

    the Windows 7 animations cuase the connection to freeze up! Can anything be done about this?


  • 06/25/14--07:29: CPU Usage high post SP1 Upgrade? (chan 3968102)
  • Oui, j'ai besoin d'une solution

    Has anyone else seen this with the NS Server post SP1?

    Before SP1 our servers were using on average below 20% cpu utilization.  Now they are almost pegging the CPU consistantly.  Looking at reports from a tool we utilize this happened and corresponds exactly with the day I upgraded to SP1.  We have a heirarchy with 3 NS servers and they all show the same symptoms.


    Any thoughts on where I should check to see why this is happening?

    The attached image has an after on top and before on bottom for the same server


    Oui, j'ai besoin d'une solution

    I've done a cursory look for an updated list of AV exclusions for ITMS 7.5, but couldn't find anything.  Is there an article out there that you could point me to?  We are currently using SEP 12.1.



    Oui, j'ai besoin d'une solution

    Trying to figure out why a box is greyed out. Under Settings, All Settings, Notification Server, Resource and Data Class Settings, Contract Association Types, Software Purchases The check boxes for Enable Editing are not avilable. We use this to be able to see the reverse association in Software License / Software Purchase screens. Does anyone have a suggestion as to why it is not an avilable option.

    Non, je n'ai pas besoin d'une solution (je partage des informations seulement)


    I just wrote this little filter for separating computers with pcAnywhere Host Only and full installation.

    It's been written for a Client Management Suite 7.5 HF6 environment with pcAnywhere Solution 12.6.7 HF1.

    Have fun with it.


    Oui, j'ai besoin d'une solution

    We are currently starting to use Altiris 7.5 to deploy images, backup and wipe machines.  We ran into a problem where we were running out of hdd space when multiple machines were doing their backup.  How do change the location that backup images are stored?  Our director does not want to add more drive space to the DS, he would rather we used an external NAS device or a mapped drive.  This is preventing us from moving forward.  Please help!

  • 06/25/14--22:49: policy of new install software (chan 3968102)
  • Oui, j'ai besoin d'une solution

    Want to create the automation policy of new install software. Any suggestion how to do it?

  • 06/25/14--23:21: file not valid (chan 3968102)
  • Oui, j'ai besoin d'une solution

    file not valid error in pcanywhere connection?

    Oui, j'ai besoin d'une solution


    I need to add cilent install package in SEPM 12.1, after exporting the file when I am trying to add install package an error " You cannot add this client install package becuase the package contain single .exe file. The sylink.xml file is missing or corrupted in this package."

    Package I want in 12.1.4 32bit.

    And do I need to upgrade SEPM to 12.1.4 or client install package is enough?

    Oui, j'ai besoin d'une solution



    I did a Run on all 3 schedules in Resource Membership Update. After that, I clicked on the OK button. However, it displayed 3 error messages as below:

    •Failed to save the delta scheduled item. Please check the log for more details.
    •Failed to save the complete scheduled item. Please check the log for more details.
    •Failed to save the policy scheduled item. Please check the log for more details.

    The messages from log file as attached:

    What is the cause of this error? It did not happened before previously. 



  • 06/26/14--03:45: CEM - feedback / Your experience (chan 3968102)
  • Oui, j'ai besoin d'une solution

    Hi, I am looking at maybe implementing CEM in out inrastrcutrue. We have have 6 sites each with a site/package server and around 800 users.

    Just wondering what peoples experience of it is. How the install went - what issues you had? was it worth it ?




    Oui, j'ai besoin d'une solution

    Hi there,


    I'm fighting with some issues while installing the Win2008R2 on an R620 in our environment.

    The Altiris7.5 is starting PE and able to do all the needed tasks, to copy all the sources Windows 2008R2, the drivers (downloaded from the DELL page) and also all the Symantec related stuff.

    PE is booting and i'm able to start the unattended installation (with that I'm also able to read/write the volume on the server!)

    The w2k8r2 setup will start and at the pretty end of the installation everything crashs.



    Inside the SetupACT/Setuperr.LOG you will find following

    2014-06-25 15:35:45, Error      [0x0602a9] IBS    CallBack_AddDriverPackageIntoDriverStore:Failed to install the driver package [X:\Windows\System32\DriverStore\FileRepository\percsas2.inf_amd64_bd4ebba9a9707ab5\percsas2.inf]. Driver package is [Critical]. Error code is [0x32][gle=0x00000032]
    2014-06-25 15:35:45, Error      [0x0602ab] IBS    CallBack_AddDriverPackageIntoDriverStore:An error occurred while installing the driver package [] offline GLE is [0x32][gle=0x00000032]


    Is there enyone who can confirm me that the R620 can be deployed using the Altiris environment?

    I'm in discussions with DELL regarding new drivers etc, but they are telling me that they are not supporting Altiris ;), which is pretty much the reason why the OS can be installed........can you feel me.........

    PSPS: I'm not able to change the HW vendor at the moment, this would be discussed may be later on.


    Happy to hear back your you all,


    Oui, j'ai besoin d'une solution

    We have upgraded from CMS v7.5 HF6 to SP1 this morning and since then I've noticed a couple of perculiarities:

    1. Since upgrading, when I first log on to the console from my desktop machine, I now get prompted by UAC telling me that [1][1] wants to make changes to my computer.  This wasn't happening previously.  I have turned UAC off but wanted to know if that was normal?

    2. More worryingly, since the upgrade to SP1 when I try to drag a computer from the "All Computers" group to one of our existing organizational groups I get an error:


    My account is a member of the Symantec Administrators group and again this error did not occur previously.  If I right click on a computer and use the "Add to Organizational Group" method - that works fine with no error, so it's seems the problem is related purely with dragging and dropping.

    Any ideas?


    Further testing has revealed that it seems to only affect Organization Groups with >2 level sub-groups.  Dragging to top level or level 1 seems fine.

    E.g. dragging to Org Group 1 > Level 1  - works fine

    dragging to Org Group 1 > Level 1 > Level 2 - I get the above error...


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