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    Oui, j'ai besoin d'une solution

    Hi Guys,

    I'm facing trouble to boot up (and accordingly to Deploy) MS Surface Pro 2 with DS6.9 SP6.

    I was firstly very happy to see that SP6 was released and was finally taking UEFI into support.

    Unfortunately, booting with the Official Ethernet extension, the PXE fails to load and says "Failed to show PXE Menu".

    Have you already seen that ? Is there any way to change the PXE menu mode to get it displayed correctly on Bios America ?


    Thank you in advance for your help!


  • 03/09/14--21:54: Uninstall string (chan 3968102)
  • Oui, j'ai besoin d'une solution

    From where i can find the uninstallation string for pcanywhere 12.5?

    how to run the task for uninstall it from  Altiris task?

    Oui, j'ai besoin d'une solution


    I have implemented the changes in the article - both parts. I have following the instructions and suggestions in article, but I am getting "SessionID Empty" error.

    in the event logs : "Exception at Run method with message :Empty SessionID."


    "System.Web.Services.Protocols.SoapException: Empty SessionID.
       at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       at RulesDataServiceDynamicService.RulesDataService.GetMappingIDByName(String sessionId, String name)
       at RulesDataServiceDynamicService.GetMappingIDByNameComponent.Run(IData data)
       at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
       at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)"

    I did notice in the Routing & Classification that the following components having SessionID empty errors when validating the Model:-

    Get EmailToQueue Data Mapping ID

    Match Email.To address to EmailToQueue mapping

    Get EmailToClassification Data Mapping ID

    Match Email.To address to EmailToClassification mapping

    The issue is that I do not know what SessionID is supposed to be?

    The monitoring of Multiple mailbox is working, but routing and classification is not working.

    Any help will be appreciated

    Oui, j'ai besoin d'une solution

    Getting quite a few of these errors in event log. Anyone know what it means ?


    Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
    Priority: 1
    Help and Support:
    Date: 10/03/2014 08:54:31
    Tick Count: 518452328
    Host Name: SERVER
    Process: AeXSvc (4340)
    Thread ID: 77
    Module: AeXSVC.exe
    Source: Altiris.NS.ClientMessaging.EventQueueDispatcher.Dispatch
    Description: Message dispatch failed for: from: 'CLIENT1' (3fae6fb5-71ec-4344-a175-dae43d732321), to: 'pcAnywhere Inventory Item' ('pcAnywhere Inventory Item' (7d56dbe9-b09c-42ec-8f5f-27c43371eb0c))
    System.Xml.XmlException (System.Xml): '(' is an unexpected token. The expected token is ';'. Line 11, position 162.
       at System.Xml.XmlTextReaderImpl.Throw(Exception e)
       at System.Xml.XmlTextReaderImpl.HandleEntityReference(Boolean isInAttributeValue, EntityExpandType expandType, Int32& charRefEndPos)
       at System.Xml.XmlTextReaderImpl.ParseAttributeValueSlow(Int32 curPos, Char quoteChar, NodeData attr)
       at System.Xml.XmlTextReaderImpl.ParseAttributes()
       at System.Xml.XmlTextReaderImpl.ParseElement()
       at System.Xml.XmlTextReaderImpl.ParseElementContent()
       at System.Xml.XmlLoader.LoadNode(Boolean skipOverWhitespace)
       at System.Xml.XmlLoader.LoadDocSequence(XmlDocument parentDoc)
       at System.Xml.XmlDocument.Load(XmlReader reader)
       at System.Xml.XmlDocument.LoadXml(String xml)
       at Symantec.pcA.Tasks.pcAnywhereInventory.GetResourceGuid(String inventoryMsg)
       at Symantec.pcA.Tasks.pcAnywhereInventory.OnMessage(String message)
       at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchWithinContext(String message, Boolean useFilename, IItem item, IItemMessaging iim, MessageHeader header)
       at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchWithinContext(String message, Boolean useFilename, Int64 eventId, MessageHeader header)
       at Altiris.NS.ClientMessaging.EventQueueDispatcher.Dispatch(String message, Boolean useFilename, Int64 eventId, MessageHeader& header)

    Exception logged from:
       at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
       at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
       at Altiris.NS.ClientMessaging.EventQueueDispatcher.Dispatch(String message, Boolean useFilename, Int64 eventId, MessageHeader& header)
       at Altiris.NS.ClientMessaging.EventQueueDispatcher.PerformDispatch(DispatchSlot slot)
       at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchSingleNse(DispatchSlot slot)
       at Altiris.NS.ClientMessaging.EventQueueDispatcher.WorkerDispatchStep(DispatchSlot slot, IAutoCallContextSnapshot snap)
       at Altiris.NS.ClientMessaging.EventQueueDispatcher.WaitAndDispatch(ThreadDatabaseContext`1 ctx, WaitHandle[] waiters, DispatchSlot slot, IAutoCallContextSnapshot snap)
       at Altiris.NS.ClientMessaging.EventQueueDispatcher.WorkerLoop(Object state)
       at System.Threading.ThreadHelper.ThreadStart(Object obj)



    Oui, j'ai besoin d'une solution

    Hi  All ,

    I need report of  Software License Keys detected in systems for softwares installed  , e.g . MS Office ,Adobe ,Autocad etc ..

    which is  very useful for Software asset managment ,unfortunately its not available  in  defualt reports.




    Oui, j'ai besoin d'une solution


    I need a help, my version is servicedesk 7.5.

     I'm trying to start a workflow when a change is received,  but dont appear the option "send change to workflow" in automation rules -> process event.

    If we go to incident manager is possible to do it! "Home->Admin->Process Automation->Available Services->Incident Management-> on incident received"; Action -> add action -> send Incident to workflow.
    I think this is bug, i opened a case in symantec but im waiting to receive news...



    Oui, j'ai besoin d'une solution

    Hi All,

    I am having issues trying to use a bootable USB drive created from the ghost wizard 2.5. When booting up the Windows 7 pro Acer netbook with

    the USB to restore an image and using the ghost server, I receive a message - Selected entry could not be selected, application is missing or corrupt.

    it makes reference to C:\windows\system32\winload.exe. The ghost wizard originally ran fine. All necessary driver are in the WinPE Etc.

    Any ideas on this?

    Oui, j'ai besoin d'une solution



    We are trying to block our users who are currnently in the field from downloading Windows updates from Microsoft.  We can block these through the image using a group policy but need a way to block them on existing users PCs without requiring us to reimage them or manually touch them.  Has anyone written a script or program of some kind which will prevent the user from downloading Windows updates from Microsoft?  Is there a policy or something i can enable to do this for us?  

    We are running Altiris CMS 7.5

  • 03/10/14--07:48: AD Create User Error (chan 3968102)
  • Oui, j'ai besoin d'une solution

    We are trying to create a user in AD with a process and when it runs I get the following error

    The (&(objectClass=user)(name=)) search filter is invalid.

    Oui, j'ai besoin d'une solution


    I'm trying to add Hierarchy to our altiris 7.1 environment but whenever we run the Hierarchy Node Wizard and type in the server name of ANY of our site servers we get the error Invalid NS server name.

    We have tried the short and fully qualified domain name and get the same error.



    Anyone seen this before?



    Oui, j'ai besoin d'une solution

    When logging into our SEPM ( webbased version) Ver. 11.0.6005.562

    we got the our localhost url to login from our desktops and not on the server and when we click on the tabs named Home, Monitors, or Reports we get nothing , just blank pages .

    Can you please help.

    Checked java that is working fine and this worked last week just fine.

    Oui, j'ai besoin d'une solution

    I apologize if this has been discussed previously.


    Old - Dell 690 Precision workstation, image running Windows 7 pro 64 bit

    New - HP Z820 workstation running RAID 5

    Goal is to move the image from the old Dell 690 to the new Z820 RAID

    My initial thought is that I should be able to put the old HD in the new system and ghost the image from the old SATA II HD to the new RAID 5.

    I put the old HD into the new system and attempted to boot directly from the HD to see if Windows 7 had all the drivers I needed and of course it didn't(I had t enable legacy support and change the SATA mode to IDE in order to get it to boot).  

    The helpful HP rep told me that I needed to install the Intel Rapid Storage Tech driver.  I did so and it continued to boot correctly until I attempted to change the SATA mode to AHCI + RAID, now it pasts POST and I get a BSOD with a x7 error code (storage related).  

    We have tried to manipulate the registry to get it to let go of the old storage drivers and boot using the new ones but can't get it to work.

    My question:

    What is the best way for me to move that old image to the new one and get the new hardware drivers to work?

    Thanks for any help!

    Oui, j'ai besoin d'une solution

    I have a situation which requires me to change the specific user account credentials entered into Jobs, Tasks and Policies within Symantec Management Platform.

    Is it possible to do this using a script or SQL query?

    Many Thanks.

    Current Installation version: Symantec Management Platform 7.1 SP2 MP1.1

    Oui, j'ai besoin d'une solution

    When booting a Dell Precision T3610 to network, the machine successfully receives an IP address and the PXE boot menu is presented.

    When a menu option is seleceted, PXE seems to initiate download of the boot image, however it never finishes; the machine hangs (see screenshot below). 

    We do not think there is an issue with our environment as we have many other Dell machines that boot fine. We tried adding additional nic drivers from Dell to our WinPE image to ensure that the nic driver was not at fault. Also, we tried downgrading to older bios with no success. 

    We are running DS 6.9 SP6. MTFTP log output of booting a T3610 to network and selecting an option at the boot menu is attached below. 





    Oui, j'ai besoin d'une solution

    Hello All,

    I have a server connected directly to client over 10 GB NIC (at both ends) with Cat6a cable.  No switch is currently in use. Ghostcast server is running on the server and the client is PXE boot to Ghost64.exe to kick off unicast.

    Image is Windows 7 (64 bit) captured with Ghost32.exe. 

    When imaging the client on GhostServer UI, I see speed range from 1100-1200 Mb/min .

    Any suggestions on improving imaging speed on 10GB ethernet is appreciated! 


    Thank you.

    Oui, j'ai besoin d'une solution


    We plan are planning to installed altiris 7.5 agent through batch file.

    If user double click on that it will installed automatically silenty with NS server mapping

    Oui, j'ai besoin d'une solution

    Hello everybody

    I need support with Servicedesk 7.5 MP1 in Change Management.

    When I create a Change Request, I can do many things but when I try delegate a implementation task, I get several issues, for example:

    1.- I can use "Delegate Implementation Task" Menu, but that task is created without assigned technician

    2.- In the Menu "Manage Implementation Task" appears this message error: "The implementer you entered was not found. Please select or enter the primary email address of a user", but the user exist and the primary mail is correct.

    I attached some images for support.

    Somebody has this issue?

    thank for all

    Oui, j'ai besoin d'une solution

    Dear All,

    I have 250-or-so backup images that I need to import into an SMP. Does anyone know of a tool that I can script to import the images into the system?

    I cannot find any command line switches for the ResourceImportTool.exe and I have had a look through the ASDK, but nothing jumps out at me...

    Kindest regards,


  • 03/11/14--11:13: Report of local admins (chan 3968102)
  • Oui, j'ai besoin d'une solution

    Hi I am looking at creating a report of local admins. I do know the data comes from the table Inv_UG_Admin_Group_Members. What I am looking for is in the same report, I want to add other user details like Name, Office, Department etc, which I believe will come from Inv_Global_User_General_Details.

    How do I co-relate something common between the two tables to create the report? Or is there any other table I could use to relate?

    Oui, j'ai besoin d'une solution


    I have recently transfered to our companies Life Cycle department and am new to Notification server. I have two missions to complete right now. The first is to learn the product. The second is to upgrade our production environment to RU8.

    Unfortunately I am running into a few challenges right off the jump and am seeking a little guidence. Let me say thanks in advance for any help you are able to provide. 


    The first issue I have is in simply trying to install the software on a test box. This is just for the purpose of learning. Unfortunatelty I am not gettting very far and I suspect the problem is inherrant in the software, probably because it is older, rather than anything I am doing but I can't be certain of that.

    I am installing 7.1. I let the installer install SQL Express which it completed successfuly. Then I ran SIM. It crashed with a message box: Symantec Installation Manaer has encountered a fatal exception and cannot continue. Please see the log file for more information. Looking at the log file it appeared to have had a problem downloading a *xml_tmp file. No problem, made sure the firewall was off, site in trusted sites, downloaded the file manually and placed it in the designated directory.

    The Installation manager crashed with the same message box. Now when I look at the log file it indicates the download was successful and then reports an uncaught exception in the installation manager application. And thats about it.

    One thing I have noticed is in all the error files it list an unrecognised date format error. That makes me wonder if it's just refusing to allow it ot install based on the age of the software. But I need to model what I have. not good.


    Then I decide to go ahead and upgrade our dev server with MP 1.1 and RU8. The installation went fine except that now the darn console won't work. I get a page with the following...

    Symantec Management Server Error

    An error has occurred that prevents the Symantec Management Console displaying correctly.

    If this page is shown in place of a page or web part in the Symantec Management Console, navigate back to the page using the menu or tree and continue working. If the problem persists, see your local network administrator.

    If this page is shown in place of the Symantec Management Console, one of the following could be the cause:....


    I am getting pretty fed up at this point. Two things that should have been as easy as falling off a log have both failed in critical, I am totally broken, ways. Any help you can provide would be great!

    Thank you

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